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Home / Blog / How To Make A Mattress Warranty Claim

How To Make A Mattress Warranty Claim
27 Sep 2018 1 Min Read by Lucid

Much like our mattresses, we’ve always got your back. Follow our step-by-step guide or watch the included video to see the process for making a warranty claim.

TOOLS NEEDED

  • Sales receipt
  • Phone (camera)
  • Tape measure
  • Broom handle (straight stick that spans the width of your mattress)
  • And a friend (to hold the broom, remove mattress, and take pictures)

STEP 1

Remove all the bedding from your mattress. Pillows, blankets, sheets, and protectors so there is nothing on your mattress.

STEP 2

Take a horizontal picture of your mattress on its base. Please capture the entire mattress in the image without cropping corners.

STEP 3

With the broom handle laying across the width of your mattress in the middle, measure the distance from the matters to the broom with a tape measure. Do not press the tape measure into the mattress. Take a photo at mattress level.

STEP 4

Remove the mattress from its base. We recommend a team carry as not to injure yourself.

STEP 5

Take a photo of the base with the mattress removed.

STEP 6

Email the following to warranty@lucidmattress.com

  1. Photo of mattress on bed base
  2. Photo of measurement
  3. Photo of bed base without mattress
  4. Copy of your purchase receipt

If you have any questions or require additional assistance, please email warranty@lucidmattress.com and we will get you taken care of.