Frequently Asked Questions
What are the differences between microfiber sheets, cotton-rich sheets, and sheets made from TENCEL™ lyocell fibers?
Microfiber, cotton-rich, and sheets made from TENCEL™ lyocell fibers are made from different materials, which means they all feel different. Microfiber is soft and cozy to keep you warm, cotton-rich sheets are crisp and wrinkle resistant, and TENCEL™ lyocell fibers are silky, temperature regulating, and very eco-friendly.
Do mattress protectors really work?
Yes! Lucid mattress protectors have a StratoSmart™ liquid-proof backing, providing 100% liquid-proof protection.
Do I need a mattress protector?
Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Lucid mattress, the warranty on your mattress will be voided if you do not use a mattress protector.
What is the difference between the three protector options?
Our protector options all keep out liquid, allergens, and dust mites. The Cotton Terry has a textured feel and top-only protection, the Bamboo Jersey is smooth and has top-only protection, and the Encasement is smooth and has 360 degree protection.
How do I choose the pillow right for me?
The best pillow for you is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows.
What's the best pillow for my sleep position?
The best pillow for your sleep position is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows.
What are the differences between the three comforter options?
Our comforters come with three different levels of fill: light, all-season, and heavy. The light comforter is great for those who sleep hot, or for use in summer. The all-season is great to use all year round, or for those who don’t sleep very hot or very cold. The heavy is for the person who is ALWAYS COLD or for chilly winter nights.
How does your 30-night sleep trial work?
All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Lucid™ within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at firstname.lastname@example.org.
What does the warranty cover?
This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or commercial use.
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