Frequently Asked Questions

    General Questions

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

  • Yes, we offer free shipping on all products.

  • At this time, we only ship within the continental United States.Β That means we do not ship to Alaska, Hawaii, US territories, and APO/FPO addresses.

  • See ourΒ return policyΒ for full details or start a returnΒ here.

  • When you opt-in for coverage at checkout, you can return any item(s) in your order for a refund or exchange for free. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. Returns and shipping claims can be initiatedΒ here. All returns are subject to the guidelines outlined in ourΒ return policy.

  • Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. If you do not have sufficient HSA/FSA funds, you can split your payment between your credit card and HSA/FSA card. See ourΒ HSA/FSA pageΒ for more details.

  • When initiating a return for a Lucidβ„’ mattress or adjustable bed frame, there are a few important guidelines to keep in mind. First, all requests must be submitted within 100 days of delivery. But, before initiating a return, we ask that you sleep on it for at least 30 days so you can adjust to the new mattress or frame. If, after this period, you are still not satisfied with your purchase, you may initiate a return here.

  • All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. To return an online purchase or if the product is damaged when delivered to your home, you may initiate a returnΒ here.

  • Certain products are available while supplies last. Turns out a lot of people like great sleep! We're working to get our bestsellers back in stock ASAP.

  • Each of the following states have a recycling fee depending the product purchased on a per unit basis.

    Β 

    California

    On Jan 1, 2025 CalRecycle approved the $16 recycling fee and MRC’s budget. Plan approval followed on Jan. 29, 2016. Starting Apr. 1, 2026, the recycling fee will increase from $16 to $18 per unit.

    Β 

    Connecticut

    Connecticut’s mattress recycling law requires mattress producers to establish and join a nonprofit organization charged with creating a mattress stewardship (recycling) program to manage unwanted mattresses and box springs in the state (CGS Β§ 22a-905 et seq.). The mattress industry created the Mattress Recycling Council (MRC) to fulfill this requirement. The state neither administers the program, nor collects its fees. MRC branded the program as β€œBye Bye Mattress.” As required by law, a fee is charged at the point of sale, which the retailer transmits to MRC. The fee is currently set at $16 per unit (mattress or box spring) and pays for such things as collecting, transporting, and processing discarded mattresses; audits; public education materials; and maintaining a financial reserve. Although MRC is principally responsible for the program, the state’s Department of Energy and Environmental Protection (DEEP) is, however, tasked with enforcing the law’s requirements.

    Β 

    Rhode Island

    In July 2013, Rhode Island enacted General Law 23-90, which requires mattress manufacturers to create a statewide recycling program for discarded mattresses. The program began May 1, 2016, and is funded through a $22.50 visible recycling fee collected at retail from customers on each mattress and foundation sold in the state. These fees fund the collection and recycling of mattresses and foundations used and discarded in Rhode Island.

    Β 

    Colorado

    Effective July 1, 2022, in an effort to address sustainability of the transportation system in the state, Colorado imposes a $0.29 retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales tax. This retail delivery fee is included when any Purple product is mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. As a fee collected and remitted to the Colorado Department of Revenue, this fee is not refundable on product returns.

    Β 

    Oregon

    In January 2025, Oregon’s Department of Environmental Quality (DEQ) authorized the Mattress Recycling Council (MRC) to create a statewide mattress recycling program. The program will be funded by a $22.50 per unit DEQ-approved stewardship assessment collected on the sale of each mattress and foundation sold for use in Oregon.

    Mattresses

  • We use our years of experience to design quality, comfortable, affordable mattressesβ€”backed by a 100-day sleep trial and 10-year warranty.

  • This is dependent on preference. It is important to note that a mattress feel isn't limited to these two categories. There are a variety of options available to you based on your sleep style and personal preference. Typically, side sleepers or those with back pain opt for a more plush option, while those who sleep on their back or stomach will prefer a firmer mattress.

  • Memory foam is designed to have a plush, sinking in feel while latex is designed to have more of a springy, responsive feel.

  • A traditional innerspring mattress will have a much springier feel than a solid memory foam mattress. Memory foam has a denser feel than springs and is designed to help with pressure points. Many first-time memory foam users find that an all-foam mattress has a firmer feel than their old innerspring mattress.

  • Mattresses typically last between 7-10 years, however there are many variables that influence the longevity of your mattress. We recommend using a mattress protector to help extend the life of your mattress.

  • No, this mattress is designed to hold any reasonable amount of human weight. Any weight limit will come from the bed frame the mattress is being used on.

  • All Lucid mattresses are made to work with any flat foundation without the need for a box spring. Simply place your base directly on an adjustable base, flat frame, or upholstered platform base.

  • When initiating a return for a Lucidβ„’ mattress or adjustable bed frame, there are a few important guidelines to keep in mind. First, all requests must be submitted within 100 days of delivery. But, before initiating a return, we ask that you sleep on it for at least 30 days so you can adjust to the new mattress or frame. If, after this period, you are still not satisfied with your purchase, you may initiate a return here.

  • This warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for full details on what each warranty covers.Β 

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

  • Mattresses are covered for 10 years under the Guardsman Protection Plan.

  • The plan covers accidental household damage including stains, rips, cuts, punctures, and burns. These incidents must be caused by an accident or sudden event.

  • No. Unlike our manufacturer warranty, the Guardsman Protection Plan does not require a mattress protector for coverage

    Adjustable Bases

  • We use our years of experience to design innovative and affordable adjustable bed framesβ€”backed by a 100-day sleep trial and 10-year warranty.

  • Sleeping with an increased head angle helps reduce sleep apnea, acid reflux, snoring, alleviate pain in joints, ligaments and back, and can even help improve blood circulation during pregnancy.

  • All Lucid mattresses are compatible with adjustable bases. We recommend using a mattress that is between 8-14 inches thick and is approved to be used on adjustable bases by the manufacturer. If it was shipped compressed in a box, then it is compatible with an adjustable base.

  • All Full and Queen sizes have a 750-pound weight limit. Twin XL sizes have a 350-pound weight limit.

  • This adjustable bed base has 11 inches of under-bed storage and compatibility with any platform bed or flat surface. Where the motor is located, there will be slightly less clearance.

  • Yes, our bases should fit in any standard size bed set. Please remove any slats / support legs / metal frame within the bed set, and gently place the adjustable base in the bed set. You can place the adjustable base in the desired position and build your bed set around it.

  • When initiating a return for a Lucidβ„’ mattress or adjustable bed frame, there are a few important guidelines to keep in mind. First, all requests must be submitted within 100 days of delivery. But, before initiating a return, we ask that you sleep on it for at least 30 days so you can adjust to the new mattress or frame. If, after this period, you are still not satisfied with your purchase, you may initiate a return here.

  • This warranty covers any defects in the materials or workmanship and applies only to the original purchaser. Exceptions include excessive wear and tear, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or transportation costs. Visit our warranty page for full details on what each warranty covers.

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

  • You can find our adjustable base user manuals here.

  • Adjustable bases are covered for 10 years under the Guardsman protection plan.

  • Coverage includes operational and structural components such as frames, welds, mechanical systems (inclining, reclining, and vibrating mechanisms), and electrical components (motors, wiring, and remote operation devices).

  • No. Non-failure issues such as squeaks or noises are not covered.

  • No. Coverage applies only to operational components of the adjustable base. Non-operational features such as USB ports or lighting are not covered.

  • No. The plan only covers operational and structural failures for adjustable bases.

  • No. Damage caused by power surges or electrical storms is not covered under the protection plan. In many cases, these incidents may be covered under homeowner’s insurance.

    Mattress Toppers

  • We use our years of experience to design incredibly comfortable and affordable mattress toppersβ€”backed by a 30-day sleep trial and a warranty.

  • The right mattress topper for you depends on preference. If you're looking for the contouring comfort of memory foam, you'll love our Gel Memory Foam Topper, which comes in a variety of depths. If you want a more plush, cloudlike feel, our Down Alternative + Memory Foam Topper is a great choice.

  • Our Gel Memory Foam Topper has ventilated gel memory foam that pulls heat away from your body for more comfortable sleep.

  • The 5-Zone Topper has a zoned design to alleviate specific common pressure points, like hips, shoulders, and knees.

  • Memory foam offers contouring support with a plush feel loved by all sleep types. Our 3 Inch Gel Memory Foam Topper is a great way to easily refresh your existing mattress.

  • Hypoallergenic down alternative provides cloudlike comfort to your sleep environment. It’s a great option that easily softens and refreshes your existing mattress.

  • All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. To return an online purchase or if the product is damaged when delivered to your home, you may initiate a returnΒ here.

  • This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or commercial use. Visit our warranty page for full details on what each warranty covers.Β 

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

    Mattress Protectors

  • Yes! Lucid mattress protectors have a StratoSmartβ„’ liquid-proof backing, providing 100% liquid-proof protection.

  • Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Lucid mattress, the warranty on your mattress will be voided if you do not use a mattress protector.

  • Our protector options all keep out liquid, allergens, and dust mites. The Cotton Terry has a textured feel and top-only protection, the Bamboo Jersey is smooth and has top-only protection, and the Encasement is smooth and has 360 degree protection.

  • Some fabrics can retain heat, but all Lucid protectors are made with breathable fabrics, so it provides the protection you need without compromising comfort.

  • Yes. Our mattress protectors are easy to clean and maintain. All Lucid protectors are machine washable and dryer safe. Follow care instructions to optimize the care for your protector.

  • All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. To return an online purchase or if the product is damaged when delivered to your home, you may initiate a returnΒ here.

  • This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or commercial use. Visit our warranty page for full details on what each warranty covers.Β 

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

    Pillows

  • The best pillow for you is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows.

  • The best pillow for your sleep position is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows.

  • Shredded memory foam is classic, gel infused memory foam that's been shredded into smaller pieces to be more moldable and breathable. Solid memory foam is one solid piece, and does not shift or move.

  • Gel memory foam is cooler than regular memory foam and has a wonderful sink-in feeling that forms to your body. It’s also considered more plush.Β Latex foam has a supportive, quick-response feel that offers firm support while lightly contouring to your head and neck.

  • Our shredded memory foam pillows respond well to fluffing! We recommend putting it in the dryer on low for 20 minutes when you first receive it, and whenever else you think it needs a fluff. Our latex and solid memory foam pillows don't shift or bunch, so you do not need to fluff or put in the dryer.

  • Spot clean with a damp cloth and do not machine wash. Lay flat to dry.

  • β€―β€―A good pillow maintains its best quality for about 2-3 years. After that, we recommend replacing your pillow to ensure your pillows are supportive, comfortable, and free of allergens.

  • All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. To return an online purchase or if the product is damaged when delivered to your home, you may initiate a returnΒ here.

  • This warranty covers any defects in materials or workmanship, with the exceptions of wear and tear; normal changes in softness or resilience (including impressions less than 0.75 inches in depth); stains; misuse or improper care; alteration or repair by unauthorized representatives; damage resulting from transit or handling; or commercial use. Visit our warranty page for full details on what each warranty covers.Β 

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

    Headboards

  • The size of your bed and headboard depends on preference and if you're planning to share your bed. Queen and King sizes are the most popular for those with two people in a bed.

  • Assembly is easy with pre-drilled legs, modification plates, and wall mounts.

  • All headboards are adjustable to find the perfect height for your bedroom. We recommend leaving at least two-thirds of your headboard visible for the best look.

  • β€―Yes. Our headboards are designed to work with bed frames (with the right hardware), so you can build the perfect bed.

  • Yes. All Lucid headboards are compatible with an adjustable bed base.

  • Spot clean the upholstery with mild detergent and a damp cloth.

  • All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. To return an online purchase or if the product is damaged when delivered to your home, you may initiate a returnΒ here.

  • This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling. Visit our warranty page for full details on what each warranty covers.Β 

  • Yes, we offer financing through Affirm. Select Shop Pay Installments at checkout, then enter a few pieces of info for a real-time decision. Pick the payment plan you like bestβ€”from 4 interest-free payments every 2 weeks to monthly payments up to 24 months. You’ll never pay more than you agree to up front. Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. See ourΒ financing pageΒ for more details.

    Extended Warranties/Protection Plans

  • The Guardsman Protection Plan is an optional extended protection plan that provides additional coverage for accidental damage and certain structural failures beyond the manufacturer’s warranty. Coverage varies depending on the product type (mattresses, adjustable bases, or bed frames).

  • The manufacturer’s warranty applies first. If the manufacturer’s warranty coverage expires or doesn't apply to your issue, the Guardsman Protection Plan will begin covering eligible issues.

  • Yes. You will receive a hard copy of your protection plan within 21 days after purchase, customized with your name and plan barcode. This document should be kept for reference when filing a claim.

  • No. Coverage ends when an item or part is replaced under the protection plan. If a full item is replaced, the manufacturer warranty will not apply and a new protection plan would need to be purchased to continue coverage Individual component parts are not eligible for a new plan.

  • Normal wear and tear is not covered under the protection plan. Examples include pilling, pulls, snags, fraying fabric, and light surface scratches on wood. These are considered ordinary use rather than accidental damage.

  • Claims are filed directly with Guardsman. You can submit a claim online here or by phone: 800-253-3957. Please refer to Section 2: β€œHow to File a Claim” in your protection plan document for detailed instructions.

  • Photos are not required, but they are strongly recommended. Including photos can help Guardsman review and process the claim more quickly.

  • Claim status can be checked at Guardsman.com. First, click β€œSubmit a Claim” at the top of the page. Second, scroll down and select the Claim Status icon. Lastly, enter the claim number and the your zip code.

  • If a technician services a stain and the stain reappears, you must contact Guardsman within 30 days of the technician’s visit.

  • No. The technician is responsible only for the affected area reported in the claim. Cleaning is performed only on the stained area or section rather than the entire piece.

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