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We accept returns of any item within 120 days of purchase. Contact customer service with your receipt and/or Order ID number to return.
If you are filing a claim under the specific warranty for your product, contact customer service. You will need a copy of your receipt and/or Order ID number. We may ask you to take photos and send photos of your product in order to process the claim.
Because memory foam mattresses are heavier, it is recommended that you use a sturdy frame with a flat, evenly-supported platform. Lucid® folding platforms are a great option, as they provide even support and eliminate the need for a box spring. Similar metal platform foundations work well, as do heavy-duty wooden platforms. A platform with slats will work if the slats are strong and close together.
No. As long as the bed base or frame you are using provides adequate and even support for the mattress, you do not need a box spring.
Memory foam products release, or off gas, organic compounds when they decompress. This smell lasts one to four days and is safe. The flexible polyurethane foam we use to make mattresses and mattress toppers is CertiPUR-US® certified, which means the foam has been independently tested for content of materials used, physical performance, and environmental stewardship. The flexible polyurethane foam is made without prohibited phthalates, ozone depleters, CFCs, formaldehyde, mercury, lead, or heavy metals and is low emission (VOCs) for indoor air quality.
Our foam products are hypoallergenic. We recommend using mattress protectors to help control environmental factors like dust and skin flakes that can contribute to asthma and other allergens.
Lucid® mattresses are rolled and compressed to make shipping and set up easy. Once the packaging is removed, it takes up to 48 hours for the mattress to fully decompress. If your mattress is fully decompressed after 24 hours, it will not harm the mattress to sleep on it.
The mattress can be spot cleaned with mild detergent and a damp cloth. Do not soak the mattress or cover. Dab away excess moisture with a dry cloth and allow time to air dry at room temperature away from heat or light. Please review the care instructions for your mattress cover before cleaning. We suggest a waterproof mattress protector to guard against stains from fluids and spills.
Be sure to read the care instructions for your specific mattress cover. Some covers cannot be removed and/or washed. If your cover does not have a foam insert, the zippered cover can be machine washed with mild detergent in warm water. Tumble dry on low heat below 125 degrees. If your mattress cover has a quilted foam layer, the zippered cover should not be laundered. Doing so will damage the memory foam in the cover and void the warranty.
The best way to protect your mattress investment is a waterproof mattress protector. Lucid® offers two waterproof protectors…
Changing to any type of new mattress takes a brief adjustment period. Memory foam mattresses are designed to properly align the spine and neck. While the adjustment period is different for everyone, it could take 1 to 3 weeks to adjust to your new mattress.
It is suggested that you open and expand the mattress in the room it will be located in. After removing your mattress from the packaging, place the mattress on a flat surface in a well-ventilated room and allow 48 hours for expansion.
Our entire line of mattresses are great options for adjustable or power base beds.
Yes, but that will void the warranty if you are folding the mattress for a significant period of time or if there is insufficient support. We do not suggest you use a Lucid® mattress on a futon or sofa bed.
Place the box in the room where it will reside. Remove the outer carton. Place the mattress on a flat surface in a well-ventilated room. Carefully remove the plastic wrapping, taking care not to cut the mattress or cover. Be sure the non-slip side is on the bottom. Allow mattress to expand for 48 hours.
The firmness and plushness of a mattress is subjective based on personal preferences. Firm, medium and plush mattress descriptions are based on a comparison scale of all Lucid® mattresses. Memory foam feels different from a traditional spring mattress, and it is not suggested that you expect a plush memory foam mattress to have the same firmness of a plush innerspring mattress.
Yes, but it could void the warranty and shorten the life of your mattress for example if it goes above 125 degrees.
We recommend you rotate your mattress 180 degrees from head to foot (not flipped over) periodically.
We heavily compress the mattresses to reduce shipping costs and without a compressing machine it is virtually impossible to get it back into the canvas bag. The handled bag makes shipping and moving the new mattress simpler. The bag is our gift to you, that you can use however you would like.
Before cleaning your mattress topper, be sure to review the care instructions for your specific topper. In most cases, the mattress topper can be spot cleaned with mild detergent and a damp cloth. Follow the on-product care tag to clean your mattress topper’s cover, as not all covers are removable and/or washable. We suggest a waterproof mattress protector to guard against stains from fluids and spills.
Use care instructions - it is machine washable, and tumble dry no hotter 125 degrees.
Yes, but it could void the warranty and melt the waterproof backing if it goes above 125 degrees