What is your return policy on mattresses?
When initiating a return for a Lucid™ mattress, there are a few important guidelines to keep in mind to ensure a smooth process. Firstly, you must request a return within 100 days of delivery. However, before initiating a return, we ask that you sleep on it for at least 30 days. This allows your body to adjust to the new mattress, giving you a better idea of its suitability.
If after this period you are still not satisfied with your purchase, you may initiate a return. It is important to note that to receive a full refund, you must keep the receipt and warranty documentation for the mattress purchase. Additionally, you must use a mattress protector during the 100-day trial period.
If your mattress arrives damaged, it is important to contact Lucid™ within 48 hours of delivery and provide evidence of the damage. As a Certified B Corporation®, Lucid™ is dedicated to sustainable practices and philanthropy, and requests that returned mattresses be donated to a 501(c)(3) charity. Once proof of donation has been submitted via email, the refund will be processed promptly.
To return an online purchase, send us an email at online@lucidmattress.com
What is your return policy on adjustable bases?
When initiating a return for a Lucid™ adjustable base, there are a few important guidelines to keep in mind to ensure a smooth process. Firstly, you must request a return within 100 days of delivery. However, before initiating a return, we ask that you sleep on it for at least 30 days. This allows your body to adjust to the new adjustable base, giving you a better idea of its suitability.
If after this period you are still not satisfied with your purchase, you may initiate a return. It is important to note that to receive a full refund, you must keep the receipt and warranty documentation for the adjustable base purchase.
To return an online purchase, send us an email at online@lucidmattress.com
What is your return policy on all other products?
All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Lucid™ within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at online@lucidmattress.com.
If after this period you are still not satisfied with your purchase, you may initiate a return. It is important to note that to receive a full refund, you must keep the receipt and warranty documentation for the adjustable base purchase.
To return an online purchase, send us an email at online@lucidmattress.com