Register a Warranty

Register your product in order to help expedite the warranty process. Please note that proof of purchase will be needed before a warranty claim can be processed, so please keep your receipt.

Product Information

Your Information

Warranty Details

  • Mattresses

    10-Year Limited Warranty

    This warranty runs for ten (10) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser and will be void if any of the following occur: (a) excessive wear and tear; (b) stains; (c) misuse or improper maintenance; (d) alteration or repair by unauthorized representatives; (e) damage resulting from transit or handling; or (f) commercial use. Additionally, the warranty does not cover normal changes in softness or resilience (including impressions less than 1.5 inches in depth).

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Adjustable Bed Bases

    10-Year Limited Warranty

    This warranty is valid for 10 years from the date of original purchase, Five (5) years for the L150 Adjustable Bed Frame, and covers manufacturing defects in the craftsmanship with the conditions and exceptions stated below. This warranty only applies to the original purchaser residing in the United States or Canada and does not protect purchasers residing in other regions, counterfeit products, or products purchased from unauthorized retailers.

    What is Not Covered

    This warranty does not cover: (a) wear and tear including stains; (b) noises within tolerance; (c) repairs by unauthorized representatives; (d) services rendered to discover defective parts; (e) the replacement or repair of hardware; (f) improper or inadequate maintenance, misuse, or alteration (refer to owner’s manual for maintenance guidelines); (g) exposure to chemicals, liquids, or fading caused by exposure to sunlight; (h) damage resulting from assembly or handling (refer to owner’s manual for assembly details); (i) damage to any type of furniture, flooring, or floor covering; (j) commercial, institutional, business, rental, or any other non-residential usage; (k) “as is” purchases including floor samples, clearance items, close-out products, or items from liquidators or closing stores; (l) minor differences or finish variations due to the craftsmanship and natural materials used in the manufacturing process; (m) normal changes in softness and resilience of foam, polyester fiber, and other filling materials. Lucid™ reserves the right, at its sole discretion, to determine if additional exclusions apply.

    What Lucid Will Do

    Year 1: Warranty covers manufacturing defects in the craftsmanship. Lucid™ will provide a replacement for any defective part (legs, frame, motors, control box, USB, LED, power supply, and remote control) covered under this warranty and will pay all authorized labor and shipping costs associated with the repair or replacement. The original purchaser must help with troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    Years 2-5: Warranty covers manufacturing defects in the craftsmanship. Lucid™ will provide a replacement for any defective part (legs, frame, motors, control box, USB, LED, power supply, and remote control) covered under this warranty. Original purchaser will be responsible for all labor and shipping costs (including any applicable tariffs or import fees) associated with the repair or replacement. The original purchaser must help with troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    Years 6-10: Warranty covers the metal frame and legs of the base due to a manufacturing defect. Lucid™ will provide a new frame if the existing frame proves to be defective. Original purchaser will be responsible for all service, transportation, labor, and shipping costs (including any applicable tariffs or import fees) associated with the repair or replacement. The original purchaser must help with troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted. At Lucid’s sole discretion, Lucid™ retains the right to resolve a warranty claim by offering a refund instead of repairing or replacing defective parts. In the event a refund is offered, the maximum value the original purchaser receives shall not exceed the original purchase price of the product.

    How to Get Service

    To submit a warranty claim, email "online@lucidmattress.com." Please provide the original purchase receipt so Lucid™ can process the request. Lucid™ also recommends registering the product at lucidmattress.com/warranties for quicker service. By sending any personal information, the original purchaser expressly consents to Lucid’s Privacy Notice and Terms of Use.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product. This warranty and any dispute related thereto will be governed by the laws of the State of Utah, U.S.A, except for its conflict of laws rules. The state and federal courts in Utah will have exclusive jurisdiction over any dispute arising out of or related to this warranty.

  • Mattress Toppers

    3-Year Limited Warranty

    This warranty runs for three (3) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) normal changes in softness or resilience (including impressions less than 1.5 inches in depth); (c) stains; (d) misuse or improper maintenance; (e) alteration or repair by unauthorized representatives; (f) damage resulting from transit or handling; or (g) commercial use.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Mattress Protectors

    15-Year Limited Warranty

    This warranty runs for fifteen (15) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) misuse or abuse; (b) failure to follow care instructions by (i) drying on high heat and/or without other towels or bedding (ii) using bleach or bleach detergent (iii) dry cleaning or (iv) ironing; (c) wear and tear, including rips, tears, or normal soiling; (d) stains or damage caused by or related to: (i) inks, nail polish, cosmetics, bleach, non-food related grease, corrosives, alcohol, dyes, or solvents (ii) burns or fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy (iii) structural problems or appliance malfunctions (iv) more than two pints of liquid; (e) mattresses not correctly fitted with the mattress protector; or (f) mattresses used for commercial, institutional, or rental purposes.

    What Lucid Will Do

    In the case of a claim for a protector, Lucid will, at its sole discretion, replace or refund any protector that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Sheets

    3-Year Limited Warranty

    This warranty runs for three (3) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) stains; (c) misuse or improper maintenance; (d) alteration or repair by unauthorized representatives; (e) commercial use; or (f) damage resulting from transit or handling.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Comforters

    3-Year Limited Warranty

    This warranty runs for three (3) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) stains; (c) misuse or improper maintenance; (d) alteration or repair by unauthorized representatives; (e) commercial use; or (f) damage resulting from transit or handling;

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Pillows

    5-Year Limited Warranty

    This warranty runs for five (5) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) normal changes in softness or resilience (including impressions less than 1.5 inches in depth); or (c) stains.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Upholstered Beds & Headboards

    2-Year Limited Warranty

    This warranty runs for two (2) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) stains; (c) misuse or improper maintenance; (d) alteration or repair by unauthorized representatives; or (e) damage resulting from transit or handling.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Box Springs

    1-Year Limited Warranty

    This warranty runs for one (1) year from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) stains; (c) misuse or improper maintenance; (d) alteration or repair by unauthorized representatives; or (e) damage resulting from transit or handling.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Platform Bed Frame

    2-Year Limited Warranty

    This warranty runs for two (2) years from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) misuse or improper maintenance; (c) alteration or repair by unauthorized representatives; or (d) damage resulting from transit or handling.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Futon Sofa Bed

    1-Year Limited Warranty

    This warranty runs for one (1) year from the date of purchase.

    What is Not Covered

    The warranty applies only to the original purchaser within the USA and does not cover: (a) wear and tear; (b) stains; (c) misuse or improper maintenance; (d) alteration or repair by unauthorized representatives; or (e) damage resulting from transit or handling.

    What Lucid Will Do

    Lucid, at its sole discretion will repair, replace, or refund any product that proves to be defective in materials or workmanship.

    How to Get Service

    E-mail “online@lucidmattress.com” to submit your warranty claim. Please keep your receipt so that we may process your warranty request. Click "Register Warranty" above and fill out the form to help expedite the warranty claim process.

    How State Law Applies

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

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